Access & Accounts

Access Removed Email

Q: I received an “Access Removed” email but didn’t request it. Why?

A: Alluvial enforces 90-day account revalidation. If your project admin hasn’t revalidated you in time, your access will be removed.

Cannot See a Page, App, or Report

Q: I can log in, but I can’t see a page, app, or report that others can. Why?

A: This usually means one of the following:

  • You do not have the required Custom Role
  • The item is not included in the project’s current Menu Layout
  • The item is configured, but not visible to your account or role

Ask a project administrator to review both the item’s visibility settings and your assigned role.

Cannot See Project Dashboards

Q: I have access to the project but can’t see the dashboards. Why?

A: This often means:

  • You don’t have the right Custom Role assigned.
  • Your access level is too low.

Ask a project admin to update your role.

Lost Project Access

Q: I lost access to my project. Why?

A: If your access has expired or was removed, please contact your project administrator for reinstatement. For security reasons, Alluvial Support cannot restore access.

Managing Users

Q: I’m a project admin. How do I manage users?

A: Please refer to User Administration.

Missing Administration Modules

Q: I’m a project admin, but some administration modules are missing. Why?

A: In most cases, the user has not been assigned the required Permissions to Manage in User Administration. Project owners and project administrators should open the user record, select Modify, and assign the appropriate management permissions. This may include assigning permissions to yourself. If no permissions are selected, the user remains a project viewer and the related administration modules will not appear.

Project Non-Compliant

Q: What does it mean when a project is marked as non-compliant?

A: A project is considered non-compliant if the project number associated with it is not recognized. Project administrators should verify the project number and update it within the project administration menu if necessary to ensure compliance.

Public Access to Projects

Q: Can anyone access an Alluvial project without being added as a user?

A: No. Alluvial projects require explicit user access. Public access is not supported. Users must be added by a project owner or project administrator to view or interact with the project.

Revalidating Multiple Users

Q: How do I revalidate multiple users at once?

A: Please refer to User Administration.

Support and Project Access

Q: Can Alluvial Support add me to a project?

A: No. Alluvial Support cannot add users to a project. User access is managed at the project level by project owners and project administrators. If you need access, contact your project administrator directly. Alternatively, submit an access request via the home page once you have authenticated into the platform. A member of the Alluvial's support team will review your request and route it to the appropriate project administrator.

If submitting an access request, the details of the project you are requesting access to should be accurate and complete. Incomplete or incorrect information will result in the request being denied.

Transferring Project Ownership

Q: How do I transfer ownership of a project to another user?

A: Project ownership can be transferred by a current project owner or a project administrator. Navigate to the project administration settings, enter the name of the new owner, and save the form. Ensure that the new owner has the appropriate project permissions assigned.

Why Can’t Alluvial Support Add Users or Restore Access for Me?

Q: Why can’t Alluvial Support add users or restore access for me?

A: User access is controlled at the project level by project owners and project administrators. For security and governance reasons, Alluvial Support cannot add users to a project, revalidate users, or restore project access on behalf of a project team.

If you need access, contact your project administrator directly.

Logging In

Q: My confirmation link expired. How can I log in?

A: Visit https://platform.alluvial.app, click "Set / Reset / Forgot password?" after entering your email address, and follow the instructions from the email you receive. This will let you reset your password and complete account access again.

Missing Confirmation or Password Email

Q: I didn’t receive my confirmation or password email. What should I do?

A: Try the following:

  • Check your spam or junk folder
  • Confirm that the email address entered in Alluvial matches the one you are trying to use
  • Use Set / Reset / Forgot password? from the login page to resend the email

If the email still does not arrive, contact your project administrator to confirm that your account was added correctly.

Request Blocked

Q: I see a “Request is Blocked” or “HTTP 500” error when logging in. Why?

A: This is usually caused by cookie handling in Jacobs' environment. Try the following:

  • Clear your browser's cookies and cache
  • Restart your browser
  • Try using Google Chrome or Microsoft Edge

Q: A shared link doesn’t work or gives me an error. Why?

A: Go to https://platform.alluvial.app and log in directly. Then navigate to your project manually.

Containerized App Does Not Work

Q: My containerized app does not work. What should I do?

A: Contact the developer of the containerized app for assistance. They will be able to provide guidance on troubleshooting and resolving any issues specific to the app.

While it may be tempting to contact the Alluvial support team, they will likely redirect you to the app developer, as Alluvial does not have control over the internal workings of containerized apps.

Containerized App Starts Slowly or Restarts

Q: Why is my containerized app slow to open or restarting?

A: Containerized apps can take time to start, especially after inactivity. By default, Alluvial may stop a containerized app after four hours of inactivity, and users will experience a startup delay the next time they open it.

If the behavior seems unusual or disruptive, ask your project administrator to review the app configuration and the guidance in Containerized Apps.

Missing Dashboard Tiles

Q: Why don’t I see dashboard tiles on the landing page?

A: If a project default page is set, Alluvial opens that page instead of showing dashboard tiles. In other cases, dashboard tiles may not be configured or enabled for the content you expect to see.

Ask a project administrator to review Dashboard Tiles and Menu Layout for the project.

Power BI

Cannot Add Person to PBI Workspace

Q: I can’t add someone to the Power BI workspace. Why?

A: Was the workspace created through Alluvial? If not, you will need to reach out to your IT support desk. Otherwise, use the Set as Power BI Member option under User Administration for the relevant user in Alluvial. Please refer to the Modifying Users section in User Administration.

Please note that only platform administrators can grant Power BI admin access within Alluvial. Admin access will not be granted under normal circumstances without proper justification and approval from the platform administration team. Standard access is sufficient in nearly all cases.

Missing or Outdated Data

Q: My report loads, but data is missing or outdated. Why?

A: Check:

  • Power BI dataset refresh schedule in app.powerbi.com
  • If your column includes mixed data types (e.g., text + numbers), formatting may break during automated publishing

You will need to reach out to the developer of your Power BI report if you are noticing issues with it. Alluvial has no control over what happens within your report.

PBI Capacity Issues (embed token)

Q: I am experiencing capacity issues with my Power BI report in Alluvial. What should I do?

A: Capacity issues often arise due to limitations in the allocated capacity for your workspace. Alluvial requires either:

  • A PBI Embedded capacity
  • A Microsoft Fabric capacity

Alluvial offers shared capacities for users who do not have dedicated PBI Embedded or Microsoft Fabric capacities. If you wish to use a shared capacity, submit a support request. Alternatively, creating a PBI workspace through Alluvial will automatically allocate the necessary capacity.

PBI Report Does Not Work in Alluvial

Q: My Power BI report works on Power BI Service, but not in Alluvial. Why?

A: Make sure the report:

  • Doesn’t rely on unsupported visuals (e.g. some 3rd-party visuals may fail to load for unlicensed users)
  • Has valid data connections and that the underlying data model has no errors

PBI Report Visibility Issues

Q: I can see the Power BI report in Power BI Service, but it is not visible in Alluvial. Why?

A: If you have added a workspace that was not created through Alluvial, the workspace will need to have the Alluvial service principal added with the necessary permissions to access the reports. Contact support for assistance.

Still Need Help?

If this FAQ didn’t resolve your issue:

  • Contact your project administrator first
  • If unresolved, submit a support request with:
    • Your project name or link if known
    • A screenshot of the issue
    • Steps you have already tried