Access & Accounts

Lost Project Access

Q: I lost access to my project. Why?

A: If your access has expired or was removed, please contact your project administrator for reinstatement. For security reasons, Alluvial Support cannot restore access.

Access Removed Email

Q: I received an “Access Removed” email but didn’t request it. Why?

A: Alluvial enforces 90-day account revalidation. If your project admin hasn’t revalidated you in time, your access will be removed.

Cannot See Project Dashboards

Q: I have access to the project but can’t see the dashboards. Why?

A: This often means:

  • You don’t have the right Custom Role assigned.
  • Your access level is too low.

Ask a project admin to update your role.

Managing Users

Q: I’m a project admin. How do I manage users?

A: Please refer to User Administration.

Revalidating Multiple Users

Q: How do I revalidate multiple users at once?

A: Please refer to User Validation.

Logging In

Q: A shared link doesn’t work or gives me an error. Why?

A: Go to https://platform.alluvial.app and log in directly. Then navigate to your project manually.

Request Blocked

Q: I see a “Request is Blocked” or “HTTP 500” error when logging in. Why?

A: This is usually caused by cookie handling in Jacobs' environment. Try the following:

  • Clear your browser's cookies and cache
  • Restart your browser
  • Try using Google Chrome or Microsoft Edge

Q: My confirmation link expired. How can I log in?

A: Visit https://platform.alluvial.app, click "Set / Reset / Forgot password?" after entering your email address and follow the steps. This will revalidate your account after you have gone through the directions in the email that will be sent to you shortly afterwards.

Power BI

Missing or Outdated Data

Q: My report loads, but data is missing or outdated. Why?

A: Check:

  • Power BI dataset refresh schedule in app.powerbi.com
  • If your column includes mixed data types (e.g., text + numbers), formatting may break during automated publishing

You will need to reach out to the developer of your Power BI report if you are noticing issues with it. Alluvial has no control over what happens within your report.

PBI Report Does Not Work in Alluvial

Q: My Power BI report works on Power BI Service, but not in Alluvial. Why?

A: Make sure the report:

  • Doesn’t rely on unsupported visuals (e.g. some 3rd-party visuals may fail to load for unlicensed users)
  • Has valid data connections and that the underlying data model has no errors

Cannot Add Person to PBI Workspace

Q: I can’t add someone to the Power BI workspace. Why?

A: Was the workspace created through Alluvial? If not, you will need to reach out to your IT support desk. Otherwise, use the Set as a PowerBi member option under User Administration for a given user in Alluvial. Please refer to the Modifying Your Users section in User Administration.

Still Need Help?

If this FAQ didn’t resolve your issue:

  • Contact your project administrator first
  • If unresolved, submit a support request with:
    • Your project name or link if known
    • A screenshot of the issue
    • Steps you have already tried